Return and Maintenance Policy

1. Introduction At Family Roots Memorial Tree Park, we are dedicated to providing a meaningful and lasting memorial experience by planting trees and creating personalized plaques. This policy outlines the terms of service, including tree maintenance and warranty information.

2. Contract Agreement: By purchasing a tree and plaque from Family Roots Memorial Tree Park, you are entering into a contract for the planting and perpetual care of the tree within our park. This agreement ensures the tree will be planted and maintained according to the highest standards. The contract is binding upon the order’s completion and/or fulfillment.

3. Tree Maintenance and Warranty

  • Maintenance: We provide ongoing maintenance for all trees planted in our park. This includes regular watering, pruning, and health assessments to ensure each tree thrives.
  • Warranty: We offer a limited warranty for replacing trees that exhibit issues within the first year of planting. This covers disease, poor health, or other factors beyond your control.
    • To request a replacement, don’t hesitate to contact our customer service team using the contact information listed on our website. The information includes details of the issue and proof of purchase.
    • Replacement requests will be evaluated, and if approved, a new tree will be planted at no additional cost.

4. Non-Refundable Purchases Due to the nature of the service, all sales are final, and no refunds are provided. The contract for the tree planting and plaque creation is binding upon completion and/or fulfillment of the order.

Privacy Policy

1. Introduction Family Roots Memorial Tree Park is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information.

2. Information Collection

  • Personal Information: When you purchase a memorial tree or plaque, we collect personal information such as your name, mailing address, and payment information.
  • QR Code Content: Any content uploaded and associated with the living memory QR code is securely stored and managed to ensure privacy. Please note that the QR code links to a public website and can be accessed by others.

3. Use of Information

  • We use the information collected to process your orders, provide customer support, and improve our services.
  • Your personal information is used to create and maintain your loved one’s memorial and the associated QR code.

4. Data Security

  • We implement a variety of security measures to ensure the safety of your personal information.
  • All transactions are processed through secure gateways and are not stored or processed on our servers.

5. Sharing of Information

  • We do not sell, trade, or otherwise transfer your personal information to outside parties, except as necessary to fulfill your order (e.g., to a shipping company) or as required by law.
  • We may share your information with trusted third parties who assist us in operating our website and conducting our business, provided that they agree to keep this information confidential.

6. Your Rights

  • You have the right to access, correct, or delete your personal information stored by us.
  • You can manage your preferences and opt out of certain communications at any time by contacting us using the contact information listed on our website.

7. Changes to This Policy

  • We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top of the policy.

8. Contact Us

  • If you have any questions about this Privacy Policy or our return policy, don’t hesitate to get in touch with us using the contact information listed on our website.